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Wedding Gifts Direct

Australia's largest online wedding registry, gift store, wishing well and honeymoon registry.

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Frequently Asked Questions

What questions should I ask when choosing a gift registry?

This weeks top question!

Can our guests purchase gifts or make cash contributions from anywhre in the world?

Absolutely!  Yes guests can purchase gifts or make a contribution from anywhere in the world paying with a credit card, Mastercard,Visa or Amex or they can pay with Paypal if they prefer.

 

1. Will both our guests and ourselves get the very best in personal service and assistance from a dedicated consultant who knows what I need and what I am looking for?

2. Does the gift registry offer all the benefits of a truly online service?

3. What delivery or admin fees are charged on purchases?

4. What happens if my ‘have to have’ gift is not part of the product range offered?

5. What happens if I want to add some Wishing Wells, a Honeymoon registry or charity contributions to my gift list?

6. What happens if my guest sees the same item at a cheaper price from another retailer or gift registry?

7. How do I add high value gifts to my registry and make them affordable for my guests?

8. What promotions and offers are available to us?

9. What additional things should we be looking for when choosing a gift registry?

Please find below some of the questions our customers have been asking.

10. Is it possible to combine a gift registry with a wishing well?

11. How much does it cost to set up a gift registry with Wedding Gifts Direct?

12. How far in advance of the wedding should we register?

13. Do we need an appointment to register?

14. How many gifts should we put on our list?

15. Do we have to choose our entire list of gifts in one visit?

16. Can we include an item on our list that is not on your website?

17. How do your prices compare with other stores?

18. What happens if an item that is split up into shares is not completely bought? 

19. Can I update my registry online?

20. Can we exchange gifts?

21. Do purchased items disappear from our list?

22. Will you give us a list of what was purchased for us and who purchased each item?

23. What happens if an item on our list becomes unavailable?

24. Do you provide gift wrapping?

25. When should we close our list?

26. How long will it take to get all our gifts delivered and what are the delivery options?

27. Can you store gifts?

28. What happens if we receive a faulty item?

29. How can my family and friends access my registry?

30. What if some of our guests can’t use the Internet?

31. What do my guests pay?

32. Can guests pick up gifts from the showroom and bring them to the wedding?

33. Is it possible to get the luggage or toasting flutes on our list to us prior to our wedding?

34. How do my family redeem their 20% Family Discount?

1. Will both our guests and ourselves get the very best in personal service and assistance from a dedicated consultant who knows what I need and what I am looking for?

Setting up, maintaining and closing a gift registry lists takes careful thought, time and understanding to make sure you get everything you want – it is not the same as walking into a store to make a one off purchase and then leaving. Department stores are not by their nature set up to give the ongoing level of personal service needed with gift registries, whereas with Wedding Gifts Direct you get your own consultant who is there to make sure she knows what you want and then makes sure you get it and much more – from start to finish, and beyond! Importantly she is also there to help your guests with their purchases (which includes making those that are unfamiliar with online purchases feel comfortable with the process) and make sure they are happy they have made the right choice. Department stores are unable to offer this service.

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2.Does the gift registry offer all the benefits of a truly online service?

A Wedding Gifts Direct gift registry offers all the benefits of an online registry so you and your guests can do everything online whenever and wherever it suits you. You can also swop gifts online when finalising your registry, if you select the exchange option  (impossible with other stores) and should a gift be damaged or faulty you simply contact us and we facilitate a repair or replacement for you. You are also notified when guests buy gifts and have an online Thank You card manager available to you whenever you need it – department stores do not offer these services. Department store gift registries do not offer an online service meaning you and your guests have to do everything in store, including setting up, maintaining and closing your gift list, making gift purchases and returning any damaged or faulty gifts – all of which is inconvenient, time consuming and costly for everyone.

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3.What delivery fees are charged on purchases?

Wedding Gifts Direct do not charge for the delivery of gifts Australia wide. Wedding Gifts Direct charges guests a one off service fee for gift purchases and Wishing Well/Honeymoon Registry purchases. A separate delivery fee may be charged to couples for the delivery of oversized gifts by Wedding Gifts Direct this is in line with the department stores and other specialist gift registries. 

 

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4. What happens if my ‘have to have’ gift is not part of the product range offered?

No problem, Wedding Gifts Direct will source it for you if it is available in Australia - and best of all there is no sourcing fee. This service is not offered by department stores. There is soucing limit of ten items per registry. 

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5. What happens if I want to add some Wishing Wells, a Honeymoon registry or charity contributions to my gift list?

Again no problem, Wedding Gifts Direct offers a Wishing Well, Honeymoon Registry and charity contribution service, which is not available from Department stores. Please see our Wishing Well and Contribution page for further details. 

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6. What happens if my guest sees the same item at a cheaper price from another retailer or gift registry?

Wedding Gifts Direct offers a Premier Pricing Policy which guests can take advantage of to make sure they pay the best price. All they need do is call us with the details thereof and we will do the rest – for more information please refer to our website. Department stores do not offer this facility.

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7. How do I add high value gifts to my registry and make them affordable for my guests?

Wedding Gifts Direct allows you to split the cost of high value gifts into more affordable shares which allows your guests to ‘club together’ and get you that amazing TV or special gift that you have to have! Again not available from department stores.

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8. What promotions and offers are available to us?

Wedding Gifts Direct offers a monthly free gift promotion to all our couples as well as a number of other supplier supported promotions, all of which are unavailable at Department stores.

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9. What additional things should we be looking for when choosing a gift registry?

You need to look at things like the family discounts and completion discounts on offer, gift storage facilities and costs, gift delivery timing and flexibility, post gift delivery benefits and service, referral program benefits, etc. and any limitations on these benefits i.e. will I always get the customer service I want! Wedding Gifts Direct is flexible enough to offer you all of these and more, whereas department store’s service and terms and conditions are a lot more restrictive.

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10. Is it possible to combine a gift registry with a wishing well?

Most of the registries we have are a combination of Gift Registries and Wishing Wells, so you have come to the right place to set up your gift registry!

Setting up your gift registry with us is free and with no obligation! You can begin adding gifts and Wishing Wells straight away – you will soon see how easy and how much fun you can have setting up your combination gift registry with us!

We will also personalise some Wishing Wells for you with pleasure if that is something you would like.

An online gift registry is the perfect way to make sure you get the gifts and cash contributions you really want, while your guests enjoy our first class service and online convenience, wherever they are, when choosing and paying for your beautiful gifts. Wedding registries full of beautiful gifts and happy couples have been our passion for the last 16 years, longer than any other online gift registry.

The good news is our first class service is free and without any obligation to you, and we have taken the stress out of creating and administering your gift registry.

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11. How much does it cost to set up a gift registry with Wedding Gifts Direct?

Absolutely nothing! Our service is completely free, and you and your guests enjoy the superior service of Australia’s finest wedding registry. Our personal service and expertise will make sure you get the gifts you really want. All of our gift prices are at Recommended Retail Prices or below.

Your Wishing Well or Contribution registry is free!  A Wishing Well fee is only charged on Wishing Well/Contribution registries that have less than $2400 purchased in gifts. This fee is waived where the Wishing Well/Contribution Registry is combined with a Gift Registry* (see Wishing Well section for details). * $99 is only charged if you have less than $2,400 in gifts purchased off your Gift Registry which is deducted when we transfer guest contributions to your account. 

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12. How far in advance of the wedding should we register?

In general, 4 to 6 weeks before you send out your invitations is the ideal time to register at Wedding Gifts Direct. Our buyers travel the world looking for new and exciting gifts which are always being added to our range, so check in with us regularly to see what’s new to add to your registry!

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13. Do we need an appointment to register?

No appointment is necessary. You can register online at www.weddinggiftsdirect.com.au, or call us to book your complimentary consultation.

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14. How many gifts should we put on our list?

As a general guide, we recommend that you start with about one gift for each invite and then add a few extra so that you end up with 1 and a half gifts per invitation. You can always add more items later if you feel the selection is getting too narrow/uninteresting. We suggest adding Wedding Gifts Direct Gift Vouchers as well which gives guests another option if they are not sure what to purchase for you. It is a good idea to put more items on your list than you expect to have purchased, so that even the last guest to look at your list will have a choice.

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15. Do we have to choose our entire list of gifts in one visit?

No – most couples make a number of changes to their list before they are happy with it. You can add, delete or update your registry at any time up till the time you finalise and close your list. This can be done by calling 1300 443 834 or online through your Couple’s Login on our website.

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16. Can we include an item on our list that is not on your website?

Yes, talk to us. We will do our very best, at no extra cost, to source your request for you.

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17. How do your prices compare with other stores?

We sell everything at recommended retail price (RRP), or in many cases, less than RRP. We have also introduced our Premier Pricing Policy*. Our Premier Pricing Policy is simple – we will meet or beat the non-sale price of any gift sold by the department stores or any other specialist wedding registry.

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18. What happens if an item that is split into shares is not completely bought?

The various options available when dealing with the ‘unpurchased’ shares of a gift you would like to receive when finalising and approving your registry and where you chose the exchange delivery option are:

1.       You can purchase the remaining shares yourself, or

2.       You can exchange another gift/s and use the value thereof to purchase the remaining shares, or

3.       A combination of 1 and 2 above, or

4.       You can exchange the purchased shares and use the value thereof for the purchase of an altogether different gift which you can select from the list of gifts not bought off your registry or from our range in general.

The options where you chose the standard delivery option are:

1.       You can purchase the remaining shares yourself, or

2.       You can exchange the purchased shares and use the value thereof for the purchase of an altogether different gift which you can select from the list of gifts not bought off your registry or from our range in general.

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19. Can I update my registry online?

Yes. Your registry is available online as you are allocated your own couple’s Login. You are able to update the gifts on your wedding list and change your personal information at anytime at www.weddinggiftsdirect.com.au. For security reasons, you will be asked to provide your personal password to make any changes online.

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20. Can we exchange gifts?

Before gifts are bought from your list it is always possible to make changes. Thereafter Wedding Gifts Direct will happily exchange any items purchased by guests before you finalise your list if you selected the “Exchange" option when setting up your registry.

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21. Do purchased items disappear from our list?

No - purchased gifts remain on your list but are clearly labelled as “Already Purchased”. Seeing what has already been purchased helps your guests with their choices and prevents double ups!

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22. Will you give us a list of what was purchased for us and who purchased each item?

Yes, once you have finalised and closed your list online you can access your “Thank You Card Manager” which will make things much easier and quicker for you!

To access your Thank You Card Manager once your wedding date has passed, please go into your login and click on the “Thank you card manager”. This is a summary of the gifts bought for you by your guests and their messages. 

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23. What happens if an item on our list becomes unavailable?

We will inform you in your 'couple login' if anything you have chosen is no longer available, so you can choose an alternative item.

Homewares like fashion is becoming more season orientated and our suppliers are regularly changing their ranges. You may find that gifts that you chose in your consultation or online may no longer be available before you close your list. This is no different to the major department stores, where changes to stock from discontinuations regularly occur. In this instance, you will be advised in your ‘Couple Login’ where replacements or alternatives can be selected or credit towards other gifts can be opted. Gifts cannot be redeemed as a cash refund.

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24. Do you provide gift wrapping?

Yes, when you register you are able to choose to receive your gifts wrapped. We offer complimentary gift wrapping for gifts bought by guests in our showroom, or for online purchases, gift wrapping is available for a nominal fee of $8.95 per order. Depending on the size and shape of your purchase, your gift will be wrapped in beautiful metallic ice blue paper and tied with a lovely white ribbon. Unfortunately, we can’t gift wrap oversized items..

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25. When should we close our list?

You can close your list online at any time suitable to you. We suggest you close your list a week to 10 days after your wedding and after you’ve opened any gifts not bought off your registry. Leaving it too long may increase the chance of seasonal gifts becoming unavailable. Your gifts will not be organised for delivery until you close your list. If you have a Kitchen Tea registry and would like to receive your presents for the occasion, we suggest closing and finalising your Kitchen Tea registry 2 weeks before the event. Please note that you have 2 years to close your gift registry.

To close your list - Login to your registry

  • Go to registry settings – click on the button  Close Gift Registry  which takes you to the ‘finalise registry’ page. Here you can add gifts, make any exchanges (if you have selected the exchange option) and replace any gifts marked as discontinued.
  • Finalise the registry after making all your changes - Once you are happy with the list, click  Submit Registry  and we will begin ordering any gifts not already in stock.

 

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26. How long will it take to get all our gifts delivered and what are the delivery options?

If you have chosen the Standard Delivery option your gifts will be delivered a few weeks after you finalise your registry. If you have chosen the Exchange Delivery option your gifts will be delivered 6 - 7 weeks after you finalise your registry. Our warehouse will contact you in advance to arrange a suitable day for the delivery. All our gifts are bought directly from the manufacturers or distributors, either in Australia or abroad. Most suppliers are fast and efficient and we do everything possible to deliver all your gifts within the timeframe. Where a particular gift is unavailable/on back order when the balance of your gifts are due for delivery we will post it to you free of charge as soon as it is received. There are two delivery options available to you. You cannot change the delivery option after guests have started purchasing from your list.

Delivery Options 

Standard Delivery does allow you to add but not remove gifts that have been purchased. Delivery is usually 4-5 weeks after you close your list, as we allocate your gifts as they are purchased by guests, you are less likely to have gift discontinuations. If you sign up online, you will automatically be selected with Standard Delivery.

Exchange Delivery is available if you wish to remove gifts that have been purchased, such as if you receive double ups. Delivery is 6-7 weeks after you close your list. To enable this flexibility, we allocate your gifts when you close your list & it is likely you will have gift discontinuations.

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27. Can you store gifts?

Yes, we offer free storage while space is available in our warehouse..

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28. What happens if we receive a faulty item?

If an item is faulty when you receive it, please notify us immediately. We will replace it, or provide store credit if a replacement is unavailable.

If an item subsequently becomes faulty and is under warranty, we will provide you with the proof of purchase so you can approach the manufacturer or distributor of the product for repair/replacement.

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29. How can my family and friends access my registry?

Having an online wedding list with Wedding Gifts Direct makes accessing your registry easy and convenient. Your guests can view and make purchases at www.weddinggiftsdirect.com.au, by entering either of your names and the month of your wedding. However, anyone can call on 1300 443 834 to receive a copy of your registry by fax or mail, as well as purchase and ship gifts by phone.

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30. What if some of our guests can’t use the Internet?

No problem at all – we can post or fax a copy of your wedding list to guests on request. They can also buy a gift over the telephone or in person at our showroom – our friendly staff are here to help.

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31. What do my guests pay?

 All of our gift prices are at Recommended Retail Prices or below and are in line or below those charged by the major department stores. Your guests also benefit from our Premier Price Promise where we undertake to match or beat any Myer, David Jones or specialist bridal registry’s listed non-sale prices! At any given time there are more than 2000 gifts on special. A service charge will be added per order for all gift and contribution registry (wishing well) orders.

Despite recent press announcements by David Jones and Myer, guests can not purchase gifts online and must call or go in store to purchase from their registry.

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32. Can guests pick up gifts from the showroom and bring them to the wedding?

Most couples find it more convenient to have their gifts delivered by us directly to their home, rather than having to transport gifts home from the reception. There are of course exceptions, so please contact us if this is something you would prefer.

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33. Is it possible to get the luggage or toasting flutes on our list to us prior to our wedding?

Yes. If you would like your luggage or any other gift on your list delivered to you before your wedding, please let us know as soon as possible. Once purchased we will order them in and will do everything possible to have them delivered to you in time.

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34. How do my family redeem their 20% Family Discount?

The website will not be able to determine who is a family member, so all your family member need to do is call us on 02 9555 9493 when ready to make their purchase, and one of our Bridal Consultants will assist them complete their transaction. Please remember to receive the discount, the family member must spend $300 or more on dinnerware, glassware, cutlery or bed linen.

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