Frequently Asked Questions

Please find below some of the questions our customers have been asking.



How do my family redeem their 20% Family Discount?

The website will not be able to determine who is a family member, so all they need to do is phone us on 02 9555 9493 when they are ready to make their purchase, and one of our Bridal Consultants will assist them with completing their transaction. To receive the discount, they must spend $300 or more on dinnerware, glassware, cutlery or bed linen.

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How much does it cost to set up a gift registry with Wedding Gifts Direct?

Absolutely nothing! Our service is completely free, and you will enjoy the superior service of the finest wedding registry in Australia with our expertise on hand to assist you every step of the way as you progress with your registry. There are no hidden costs, and all of our prices are at Recommended Retail  Prices or below.

If you should decide to have a Wishing Well, there is a low $39 Establishment Fee, which is waived if you have a combination of gifts and a Wishing Well (see Wishing Well section for details).

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What do my guests pay?

The only thing your guests will pay is for the gift that they are purchasing for you. That’s right, we do not charge your guests for delivery, as we will deliver your lovely gifts to any Australian address absolutely free! All of our prices are at Recommended Retail Prices or below, and are in line with the major department stores. Your guests will also benefit from our Price Promise as we will match or beat any Myer, David Jones or specialist bridal registry’s listed non-sale prices!

If you would like to have your items gift wrapped, a low $4 gift wrapping charge will be added to the purchase for each guest.

If you have a Wishing Well set up, an $8.95 transaction fee will be charged to each guest to cover all bank charges which includes payment by credit card as well as to have the funds held in a secure account. A number of other wedding registries and contributions companies do not disclose this cost upfront to you.

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How far in advance of the wedding should we register?

In general, 4 to 6 weeks before you send out your invitations, is the ideal time to register at Wedding Gifts Direct. Our buyers continually travel the world, shopping for new and exciting merchandise that is constantly being added to our assortment. Therefore, you may want to check in with us regularly to see what’s new to add to your registry!

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Do we need an appointment to register?

No appointment is necessary. You can register online at www.weddinggiftsdirect.com.au, or call our beautiful Sydney showroom for a complimentary consultation.

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Do we have to choose our entire list of gifts in one visit?

No. Maybe you don’t have the time, or you may not want to make your decisions all at once. You can add, delete or update your registry at any time up until you close your list. This can all be done by calling free call 1300 443 834 or through your Couple’s Login on our website.

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How many gifts should we put on our list?

As a general guide, we recommend that you start with about one gift for each invite and then add a few extra so that you end up with 1 and a half gifts per invitation. You can always add more items later if you find they are running out. We suggest adding Wedding Gifts Direct Gift Vouchers as well, as this gives the guest another option if they are not sure what to purchase for you. It is a good idea to put more items on your list than you expect to have purchased, so that even the last guest to look at your list will have a choice.

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Do purchased items disappear from our list?

Couples have the option to make purchased items from their registry disappear from view to other guests who log on to make a purchase. This is a great way to avoid your guests becoming disappointed if items they would prefer to purchase for you have been sold already. Should you prefer to have all items remain visible on the registry, purchased items will be clearly labelled as “SOLD”, as seeing what has already been purchased may assist your guests with their choice.

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Can we include an item on our list that is not on your website?

We will do our very best, at no extra cost, to source your request for you.

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How do your prices compare with other stores?

We sell everything at recommended retail price (RRP), or in many cases, less than RRP. We have also introduced our Premier Pricing Policy* . Our Premier Pricing Policy is simple – we will meet or beat the non-sale price of any gift sold by the department stores or any other specialist wedding registry.

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What happens if an item that is split into shares is not completely bought?

The value of the shares that have been bought by your guests becomes “Wedding Gifts Direct credit” which you can spend on anything on your list or from our online range. You may also choose to exchange other items purchased from your registry to make up the remaining shares. You are not obliged to pay the outstanding amount; but, you may if you choose to do so.

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How can my family and friends access my registry?

Having an online wedding list with Wedding Gifts Direct makes accessing your registry easy and convenient. Your guests can view and make purchases at www.weddinggiftsdirect.com.au, by entering either of your names. However, anyone can free call 1300 443 834 to receive a copy of your registry by fax or mail, as well as purchase and ship gifts by phone.

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What if some of our guests can’t use the Internet?

No problem at all – we can post or fax a copy of your wedding list to guests on request, or they can pop into our showroom. They can buy a gift over the telephone or in person at our showroom – our friendly staff are here to help.

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Can I update my registry online?

Yes. Your registry is available online, as you are allocated your own couple’s Login and can update the items on your wedding list and change your personal information anytime at www.weddinggiftsdirect.com.au, for security reasons, you will be asked to provide your personal password to make any changes online.

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Do you provide gift wrapping?

Yes, when you sign up you can select to receive all your gifts wrapped. We offer complimentary gift wrapping for gifts bought in the showroom, or for online purchases, gift wrapping is available for a nominal fee of $4 per gift. Depending on the size and shape of your purchase, your gift will be wrapped in beautiful metallic ice blue paper. All gifts are tied with a lovely grosgrain white ribbon. Unfortunately, we can’t gift wrap oversized items.

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Can we exchange gifts?

Before gifts are bought from your list it is always possible to make changes. But, Wedding gifts Direct will happily exchange any items, purchased by guests, before you finalise your list.

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Is it possible to get the luggage or toasting flutes on our list to us prior to our wedding?

If you would like your luggage or anything else from your list, before your wedding, please let us know as soon as possible. Once they are purchased from your list we will order them and will endeavour to have them delivered to you in time.

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How long will it take to get all our gifts delivered?

Delivery will take place about 4 – 6 weeks after the approval of your list. Our warehouse office will contact you in advance to arrange a suitable time. All our gifts are bought directly from the relevant manufacturers or wholesalers, either in Australia or abroad. Most suppliers are fast and efficient, some are not, unfortunately, we are very much at the mercy of our suppliers. We will do our utmost to speed things up, but delays are almost inevitable from time to time. Should an item not be available at the time all your gifts are delivered, we will post it free of charge as soon as we receive it.

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When does the list close?

You can close your list online at a time suitable to you. We suggest you close your list a week or so after the wedding, once you’ve had a chance to open any gifts given to you on the day. Leaving it too long increases the chance of certain items becoming unavailable. Your gifts won’t be ordered until you close your list.

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Will you give us a list of what was purchased for us and who purchased each item?

Yes, you receive a printed spreadsheet with all the gifts that were purchased, and with all the details you need to write your thank you cards.

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Can guests pick up gifts from the showroom and bring them to the wedding?

Most couples find it more convenient to have their gifts delivered by us directly to their home, than having to transport gifts home from the reception. There are of course exceptions so please contact us if this is something you would prefer.

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Can we exchange gifts that are bought for us?

We don’t order anything until you finalise and approve your wedding list after the wedding. Until then, you can change your selection at any time.

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What happens if we receive a faulty item?

If an item is faulty when you receive it, please notify us immediately. We will replace it, or provide store credit if a replacement is unavailable.

If an item subsequently becomes faulty, and is under warranty, we can provide you with proof of purchase, so you can approach the manufacturer or distributor of the product for repair/replacement.

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What happens if an item on our list becomes unavailable?

We will inform you via email if anything you have chosen is no longer available, so you can choose an alternative item.

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Can you store gifts?

Yes, we offer free storage.

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